Quick checks

  1. Confirm that Chrome and INCIO Reviews are up to date.
  2. Sign in to a regular Amazon customer account.
  3. Reload the Amazon product or reviews page once.
  4. Start with 10 reviews and the default filters.
  5. If Amazon shows a CAPTCHA, complete it manually before retrying.

Frequently asked questions

Why does INCIO Reviews ask me to sign in to Amazon?

Amazon may hide customer reviews from signed-out visitors. INCIO Reviews does not read your password or cookies; it uses review content visible in your existing browser session.

Why did my export stop before the requested count?

Filters may leave fewer accessible reviews, pagination may end, page structure may differ, or Amazon may show a sign-in or CAPTCHA state. A partial export can still contain reviews collected before the stop.

Does INCIO receive my review data?

No. Version 1.0 processes reviews locally in Chrome and does not send review content or exported files to INCIO servers.

Does the extension download review images?

The export can include image links visible on a review page. It does not download the image files themselves.

Can I export more than 100 reviews?

No. Version 1.0 is limited to 100 accessible reviews per export.

Report an issue

Include the following information when it is safe to do so:

  • INCIO Reviews version and Chrome version;
  • marketplace and entry point used;
  • CSV or JSON and requested review count;
  • the status, warning, or error shown;
  • a screenshot with personal information removed.

Do not include Amazon passwords, cookies, payment information, or full review datasets. Include an ASIN or source URL only if you are comfortable sharing it for troubleshooting.

Contact

Email support@incio.us. We usually reply within two business days.